Support

Help Center

Answers about listings, packages, billing and accounts — clear and fast.

Help assistant Kontakt

Listings

5 Bereiche

Start

Listings · Start How do I create a listing? Click Create listing, choose a package and enter company name, address and contact details. After saving, the … Listings · Start Which categories and tags should I choose? Pick the best main category and add tags for services. Too many or irrelevant tags can hurt discoverability.

Manage

Listings · Manage How do I edit my listing? Sign in, open My listings and choose Edit. Save changes to texts, images and opening hours. Listings · Manage What do Draft, Review and Active mean? Draft is only visible to you. Review awaits approval. Active is public. Rejected or paused means please fix co… Listings · Manage Can I delete or archive a listing? You can deactivate listings in your account. Permanent deletion may require support, especially with active su… Listings · Manage How do I set opening hours? Use the opening hours section in the editor, enter weekdays and times, then save. Holidays can be added option…

Media

Listings · Media How do I upload logos and gallery images? Use the image fields or media library in the editor. JPG, PNG and WebP are supported. Ensure sufficient resolu…

Visibility

Listings · Visibility Why is my listing missing on the map? Check address and geo coordinates. Without a valid address or if the listing is inactive, no map pin is shown. Listings · Visibility How can I improve listing visibility? Complete data, a strong logo, a clear description and the right category help. Premium packages add placements…

Communication

Listings · Communication How do profile inquiries work? Visitors can use the contact form. Requests appear in your account under messages/inquiries and may trigger em…

Packages

2 Bereiche

Subscription

Packages · Subscription How do packages differ? Packages differ in duration, media limits, placement and extras. See the packages page for details. Packages · Subscription Can I upgrade my package? Yes. Under account subscriptions you can choose a higher package. Differences are billed according to the bill… Packages · Subscription What happens on a downgrade? Downgrades usually take effect at the end of the current period. Until then you keep existing benefits. Packages · Subscription How do I cancel my subscription? Use the cancellation flow in your account. You will receive confirmation and the effective date.

Billing

Packages · Billing When do I get an invoice? After successful payment or invoicing, invoices appear under Account → Invoices and can be downloaded as PDF.

Payments

3 Bereiche

Methods

Payments · Methods Which payment methods are supported? Depending on configuration: PayPal, Stripe/cards and possibly bank transfer. Available methods appear at check…

Issues

Payments · Issues My payment failed — what now? Check account details and limits, retry or pick another method. Contact support for persistent failures. Payments · Issues How do I get a refund? Refunds are handled after review per the terms. Open a ticket or contact request with the invoice number.

Invoice

Payments · Invoice Is VAT shown? It depends on portal/PDF settings. Small-business mode can omit VAT; otherwise the applicable rate is shown. Payments · Invoice What does a dunning notice mean? Open invoices may trigger reminders. Please pay the outstanding amount to avoid restrictions.

Account

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Access

Account · Access How do I register? Open Register, choose username/password and confirm your email via the link. Account · Access I cannot sign in Check email/username and password. Use Forgot password. With 2FA you need a current code. Account · Access How do I reset my password? On the login page choose Forgot password, enter your email and follow the link. Links expire.

Profile

Account · Profile How do I change my email? Under profile/account settings you can change email. Re-confirmation may be required. Account · Profile Which profile data is public? Your directory listing is public. Login email and private account data stay private. Account · Profile How do I delete my account? Request deletion via support or account settings. Active subscriptions and legal retention may apply.

Security

Account · Security What is two-factor authentication? 2FA adds an app/code step. Enable it in security settings and store backup codes safely. Account · Security Can I use passkeys? If enabled, add passkeys under security and sign in without a password.

Communication

Account · Communication How do I manage notifications? Under account notifications you can adjust emails for inquiries, invoices and system alerts.

Search

1 Bereich

Portal

Search · Portal How do I find companies? Use keyword and location search. Category and tag filters narrow results. Search · Portal Why can I not find my company? Check spelling, city and category. The listing must be active/approved.

Portal

4 Bereiche

Content

Portal · Content Where can I find news? News appears in the menu/footer. Posts can be time-limited.

Access

Portal · Access Are there accessibility options? Yes. The a11y widget can adjust font size, contrast and link highlighting. Portal · Access How do I switch language? Use the DE/EN switcher in the header. Content and help articles follow the selected language when available.

Status

Portal · Status What does maintenance mode mean? The frontend may be limited. Admins can still work. Cron jobs may pause.

Visibility

Portal · Visibility What is Company of the Day? A featured placement for selected listings. Eligibility depends on package and editorial choice. Portal · Visibility Can I buy banners? Banner slots are managed in admin. Contact sales/support for options.

Support

2 Bereiche

Help

Support · Help What does the help assistant do? It guides you in a few steps to email, chat or ticket — depending on enabled channels. Support · Help How do I create a support ticket? Use the help assistant or Account → Support. Describe the issue clearly. Support · Help How fast does support reply? Usually within published support hours. For urgent billing issues include the invoice number.

Security

Support · Security How is contact spam prevented? Rate limits, spam filters and optional reCAPTCHA are used. Repeated failures may temporarily block requests.

Legal

2 Bereiche

Privacy

Legal · Privacy How do I change cookie settings? Use Cookie settings in the footer to adjust optional cookies. Legal · Privacy Where is the privacy policy? In the footer under Privacy. It explains purposes and retention.

Legal

Legal · Legal Where is the imprint? In the footer under Imprint. Legal details are maintained by the operator. Legal · Legal Where are the terms? In the footer under Terms. Registration and purchases accept the current terms.

Reviews

2 Bereiche

Usage

Reviews · Usage How do I leave a review? On the listing page verified users can submit reviews if enabled.

Moderation

Reviews · Moderation How do I report a review? Use the report action on the listing or contact support with the link and reason.

Tech

3 Bereiche

Integration

Tech · Integration Is there a public API? A general public API is not enabled by default. Integrations are arranged via support.

Access

Tech · Access Which browsers are supported? Current Chrome, Firefox, Safari and Edge. Older browsers may lack features.

Issues

Tech · Issues Upload failed — why? Check file size, format and connection. Oversized files or blocked scripts often cause errors.